Solution · Channels

Zesto multi-channel intake

Four doors. One pipeline. Form, chat, email, and webhook land in Smart Inbox with channel identity kept — then the same triage and draft loop runs.

Different doors. Preserved provenance. One operating queue.

Web form

Published forms validate fields, create contacts, and start the same workflow as email.

Channel-specific knowledge and tools. Handover copy when a human takes over.

Connected inboxes thread by subject and contact. Triage and draft run live by default.

Idempotency keys and external refs. Live mode runs AI; import mode skips unless you ask.

Whatever the channel, conversations share triage, personas, Knowledge, and audit — so agents don’t learn four ticket models.